General conditions


CANCELLATION OF RESERVATION BY THE CLIENT


Any request for cancellation or modification must be sent in writing, by email, fax or postal mail, and will be effective the day we receive the request.

 You will be responsible for paying the cancellation or modification charges shown below.

If the cancellation occurs after 6 months = 50% of the reservation price.

 If the cancellation occurs with more than 3 months = 50% of the reservation price.

 If the cancellation occurs with more than 2 months = 70% of the reservation price.

If the cancellation occurs with more than 1 month = 100% of the reservation price.

 If the cancellation occurs with more than 1 day = 100% of the reservation price.

There will be no refunds if the client voluntarily decides to stop using the services included in the holidays before the end of their stay.

COMPANY CHANGES

 In the event that the accommodation cannot be occupied for unforeseen reasons, not attributable to the company, the company has the right to replace the original accommodation with another with the same or superior characteristics, without any additional payment.

DATA PROTECTION (Organic Law 15/1999 of December 13)

In compliance with the Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LOPD"), we inform that, through the completion of the forms, your personal data will be incorporated and kept in the files of the company, in order to be able to offer and provide our services. In addition, we inform you of the possibility of exercising the right of access, rectification, cancellation and opposition with respect to your personal data, being the company responsible for the file.
Due to the situation caused by the Covid-19, we have developed a strategy for the safety of our clients, following this premises, we have decided to reduce the contact between client-collaborator and new cleaning, hygiene and social distancing measures have been developed. For this reason we cannot guarantee the opening of the common areas services such as swimming pools, reception, etc. You alway might contact us in advance to be informed of the situation.